Frequently Asked Questions
Delivery & Shipping
Shipping and Returns
Flat Rate Shipping $8 Australia Wide. Express $13. Free Standard on orders over $60.
| AU Region | Delivery Time |
|
METRO area Regional area Remote areas |
3 - 4 days 5 - 7 days 6 - 8 days |
Return & Refund Policy
We offer a 60 day return & refund policy. See more details here.
Click here to contact our customer service team.
Can I change my shipping address?
Email us at hello@dewyandbae.com with the subject line “Urgent: Wrong Address” with your order number and correct details. The more info you give, the sooner we can try to change your details. Our team usually sends your order asap so please keep in mind that your order may have already been dispatched. Please be as careful as possible in providing the correct information when placing your order.
How can I track my order?
You'll receive a tracking email as soon as your order is dispatched so you can watch your parcel fly!
About Dewy & Bae
Where are you made?
All of our products are made in Melbourne, Australia, using locally sourced ingredients.
We are passionate about keeping it close so our packaging, retail boxes, cards, stickers, parcel boxes, and recyclable packing fill all come from Melbourne businesses within 5-10km.
Formulations are created by us whilst the dewiness is bottled by a local family-owned cosmetics company near our office – which is also family-run!
When is the Dewy team online?
Our team is based in Melbourne, Australia and our hours are Monday to Friday 9am - 5pm AEST/AEDT.
Are Dewy&Bae products vegan/gluten free?
Most of our products are vegan and gluten-free except one. Honey C Bronzy has a touch raw local wildflower which was sustainably sourced from a Victorian beekeeper whom practices ethical hive management.
Can I use Dewy&Bae products whilst pregnant or breastfeeding?
Congratulations amazing Mumma!
We’ve had the sweetest feedback from baby mummas around the world who have used Dewy&Bae products throughout pregnancy and after birth.
All our products contain natural and clinically stable ingredients that are safe however if you are unsure, we recommend consulting your doctor, obstetrician, midwife, or doula.
Does Dewy&Bae test on animals?
Fur babies are life so we are totally cruelty-free, down to the single ingredients used in our products.