Frequently Asked Questions

What you’d want to know before we get our glow on together.



 

DELIVERY & SHIPPING

Shipping within Australia is FREE over $40 and yes, it always comes with tracking bae! It's only $7.99 for orders under $40.

International orders to USA, Canada & New Zealand are FREE for orders over $120AUD or $19.99 under.

Depends on your location bae!


Regular delivery timeframes for Australia


Regular orders: 3 – 7 business days for delivery


Express orders: 1 – 4 business days for delivery

 

International orders: 10-20 business days for delivery


Orders are shipped via Australia Post from Melbourne, Australia the next business day after ordering but please keep in mind that my dewy team does not operate over the weekend or public holidays because every bae needs a break!

Email me at dewy@dewyandbae.com with the subject line “Urgent: Wrong Address” with your order number and correct details. The more info you give me, the sooner I can try to change your details. My dewy fam is super-efficient and they usually send your order asap so please keep in mind that your order may have already been dispatched. Please be as careful as possible in providing the correct information when placing your order

I’ll send you a tracking email as soon as your order is dispatched so you can watch your bae fly!

PAYMENT & RETURNS

You can use PayPal, Apple Pay, Visa, Mastercard, Amex and AfterPay. Happy shopping bae!

It's not you Bae, it's me. Click to see our returns and refunds page for more details.

DEWY FAQ'S

I’m your sweet, skincare loving bff that supports, loves and nourishes your skin with natural and naturally-derived ingredients.

All of our products are made in Melbourne, Australia, using only locally sourced ingredients.


I’m passionate about keeping it close so our packaging, retail boxes, cards, stickers, parcel box and recyclable packing fill all come from Melbourne businesses within 5-10km.


Formulations are created by us whilst the dewiness is bottled by a local family-owned cosmetics company near our office – which is also family run!

Our baes are based in Melbourne, Australia and our hours are Monday to Friday 9am - 5pm AEST/AEDT.

Most of our products are vegan and gluten-free except one. My Honey C Bronzy has a touch raw local wildflower which was sustainably sourced from a Victorian beekeeper whom practices ethical hive management.

Congratulations amazing Mumma bae!


We’ve had the sweetest feedback from baby mummas around the world whom have used Dewy&Bae products throughout pregnancy and after birth.


All our products contain natural and clinically stable ingredients that are safe however if you are unsure, we recommend consulting your doctor, obstetrician, midwife or doula.

Fur babies are life so we are totally cruelty free, down to the single ingredients used in our products.